Terms and Conditions

Who we are

Seaturkey Adventures is the trading name of Robert Hoadley, a sole trader.

Our products

• Digital guides are delivered to your account. Once purchased, you can access and download your guide at any time by signing in at seaturkeyadventures.com.
• No refunds are given once a guide is available in your account. If a technical issue prevents you from accessing a product you've purchased, contact us at support@seaturkeyadventures.com and we'll resolve it directly.
• Products are for your personal use only — redistribution, resale, or sharing is not permitted.

Consultation calls and relocation planning

• Our calls and relocation planning packages are remote services for people planning a trip or move to Thailand. They are delivered before you travel and are not available to people already in Thailand.
• Calls are scoped to general advice on visiting or relocating to Thailand — they are not a substitute for professional legal, immigration, or financial advice.
• Payment confirms your booking. We do not offer discretionary refunds if you change your mind or no longer wish to use the service.
• If you cannot attend your consultation, please give at least 24 hours' notice so we can rearrange it.
• If Rob attends and attempts to contact you but you do not answer, or you cannot attend, contact us by email to arrange a replacement consultation. Your original payment covers the replacement appointment. Replacement appointments must be mutually agreed and are subject to Rob's availability.
• If Rob misses your appointment or fails to deliver the agreed service, you may choose a refund for the undelivered service or a replacement appointment.
• For relocation planning packages, changes to appointments and delivery schedules must be agreed with Rob. We do not offer discretionary change-of-mind refunds.
• Nothing in this policy affects applicable statutory rights.
• You can cancel a call within 14 days of booking for a full refund, as long as the call hasn't taken place. By booking, you ask us to hold your call within that time, and you accept that you can no longer cancel once the call has taken place.
• You can cancel a relocation planning package within 14 days of purchase. If work has already started at your request, we'll deduct the cost of the work done so far. After 14 days, packages are non-refundable.

Disclaimer

All content, guides, and advice provided by Seaturkey Adventures is for informational purposes only and does not constitute professional legal, immigration, financial, or tax advice. Always consult a qualified professional for advice specific to your circumstances.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.